Frequently Asked Questions

Therapy offers a confidential space to explore your thoughts, emotions, and challenges with a trained professional who can provide support and guidance tailored to your needs. Whether you're struggling with stress, anxiety, depression, relationship issues, or simply seeking personal growth, therapy equips you with tools to navigate life's complexities with resilience and clarity. It's a collaborative process where you're empowered to gain insights, develop coping skills, and create positive change in your life.

When searching for a therapist, consider their qualifications, experience, and approach. Look for a licensed therapist with expertise in treating your specific concerns or issues. Check their credentials and inquire about their training and experience in relevant therapeutic modalities. Consider their therapeutic approach and whether it aligns with your preferences and needs. Additionally, seek a therapist who demonstrates empathy, compassion, and cultural competence. A good fit between you and your therapist is essential for effective therapy, so trust your instincts and assess how comfortable you feel during your initial consultation. Ultimately, prioritize finding a therapist with whom you feel understood, supported, and empowered to embark on your therapeutic journey towards healing and personal growth.

On your first day of therapy, also known as the intake session, you can expect to discuss your reasons for seeking therapy, current concerns, and goals for treatment. The therapist may ask questions about your personal history, including family background, relationships, and past experiences. This session serves as an opportunity for you to get to know the therapist and their approach to therapy, while the therapist learns more about you and your needs. Together, you'll establish rapport and set expectations for the therapeutic process, including session frequency, duration, confidentiality, and fees. You will also collaborate to develop a treatment plan outlining goals and strategies for therapy. Overall, the first session is a chance to lay the groundwork for a supportive and productive therapeutic relationship, fostering a sense of trust and empowerment as you embark on your journey towards healing and personal growth.

Completing intake forms five days before your first therapy appointment is crucial for several reasons. Firstly, it provides legal permission for the therapist to offer treatment, ensuring that you receive the care you need without delay. Additionally, it allows you to familiarize yourself with the therapy process by outlining what to expect, including the confidentiality policy. This transparency helps establish trust and clarity from the outset. Moreover, submitting intake forms in advance enables the provider's team to assess any financial implications of therapy, ensuring a smooth billing process. Failure to complete these forms within the requested timeline may result in session cancellations or rescheduling, disrupting your treatment plan. By prioritizing the completion of intake forms, you actively contribute to the efficiency and effectiveness of your therapy experience, setting the stage for a productive and supportive therapeutic journey.

The duration of your therapy journey depends on various factors, including your specific needs and goals. Short-term therapy may focus on addressing a specific issue, while longer-term therapy can delve into deeper patterns or support ongoing personal development. Consistency is key to achieving results, so scheduling regular sessions is recommended. Sessions typically last between 45 to 53 minutes, providing ample time for productive discussions and therapeutic interventions. Ultimately, the decision about the duration and frequency of therapy sessions is influenced by factors such as financial constraints and scheduling availability. Your therapist will work with you to develop a customized treatment plan that aligns with your needs, ensuring a supportive and effective therapeutic experience.

Our cancellation policy requires a minimum of 2 business days' notice for appointment changes or cancellations. This notice allows our therapists to adjust their schedules and potentially offer support to others in need of treatment. If you miss or late-cancel appointments three times within a three-month period, we may reconsider the therapeutic relationship, questioning if therapy is currently the right fit for you. Additionally, there is a fee for late cancellations or missed sessions. We understand that unforeseen circumstances arise, and we strive to accommodate your needs while ensuring fair access to therapy for all clients. Please communicate any scheduling changes promptly to minimize disruptions to your therapeutic journey.

Our confidentiality policy ensures the utmost protection of your treatment and personal information. We strictly adhere to laws such as HIPAA, state laws, and professional ethics governing client confidentiality. Your privacy is paramount, and we empower only you to disclose your information as you see fit. This policy extends to all aspects of our services, including treatment records, session content, and even encounters with your therapist in public settings. While therapists prioritize confidentiality, state laws and professional ethics mandate disclosure in specific instances:

- Suspected abuse or neglect of children, adults, or elders prompts reporting to authorities, such as Child Protection or law enforcement, based on client or collateral sources' information.

- If the therapist believes the client poses a serious risk to themselves or others, including threats of harm, disclosure may be necessary to ensure safety. These exceptions ensure the protection of vulnerable individuals and promote overall well-being.

To determine your insurance coverage for therapy, we recommend contacting your insurance provider directly. Inquire about your in or out-of-network benefits, coverage amount for therapy sessions, and whether a doctor's referral is required. While OnHealing Therapy verifies insurance coverage, it's ultimately your responsibility to understand your benefits. Empower yourself in your treatment by knowing your rights and benefits. Please be aware that if your insurance denies payment, you are responsible for covering the cost of therapy sessions. We're here to support you through this process and answer any questions you may have about insurance coverage or payment options. Don't hesitate to reach out to us for assistance in navigating insurance-related matters and ensuring that you receive the care you need.

At OnHealing Therapy, we understand the importance of transparency and clarity when it comes to the financial aspects of therapy. That's why we adhere to a Good Faith Estimate (GFE) policy to ensure that you have a clear understanding of the anticipated costs associated with your therapy sessions.

When you schedule an appointment with us, we'll provide you with a Good Faith Estimate of the expected charges for your therapy services. This estimate includes the anticipated cost of each session based on our standard fees and your insurance coverage, if applicable. We'll also outline any additional fees or expenses that may arise during the course of your treatment.

Our GFE policy empowers you to make informed decisions about your therapy journey by giving you a clear picture of the financial commitment involved. We believe that transparency is essential in fostering trust and confidence in our therapeutic relationship.

Please note that while we strive to provide accurate estimates, the final cost of therapy may vary depending on factors such as the number of sessions required, changes to your insurance coverage, or additional services rendered. We encourage open communication about financial matters and welcome any questions or concerns you may have about your Good Faith Estimate or billing process.

Ultimately, our goal is to ensure that you receive the care you need in a manner that is transparent, respectful, and supportive of your financial well-being. If you have any questions about our Good Faith Estimate policy or would like to discuss your financial concerns further, please don't hesitate to reach out to our team. We're here to support you every step of the way on your journey towards healing and growth.